![]() ![]() For customers who already switched, the 14 days will have passed by the time Verizon changes its billing system to allow the discount on old plans. Verizon also told the FCC that "EBB customers that contact us within 14 days of moving to a Mix & Match plan may switch back to their legacy plan." But Verizon didn't say whether it has notified those customers about that option. Verizon lets users switch back-if they act fast ![]() FiOS adopted the Mix & Match pricing system in January 2020, so what Verizon is calling "legacy plans" includes any FiOS plan that's at least 18 months old. However, Verizon told the FCC that it will take a month to make the "complex billing system changes" necessary to give the discounts to FiOS customers on grandfathered plans. That means FiOS home Internet customers won't have to switch to Verizon's new "Mix & Match" plans to get the discount. Moving forward, we will offer customers on legacy FiOS plans (no longer in market today) the ability to enroll in EBB," Verizon said in a May 19 update, a week after the discount program began. "e heard from some customers that they prefer to stay on the legacy plans they have. Those claims are unfounded," Verizon told the Federal Communications Commission in a filing on Friday.ĭespite this contention, Verizon decided to loosen its rules after facing a public backlash over its subsidy restrictions. "Despite Verizon's decision to offer the EBB discount on nearly all of our current fixed and mobile broadband service offerings, there have been isolated claims that Verizon viewed the EBB program as an opportunity to 'upsell' customers to higher-priced plans. Further Reading Verizon forces users onto pricier plans to get $50-per-month gov’t subsidy ![]()
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